Privacy Policy

At BostonCoach, discretion is as much a part of our business as getting you to your destination on time, safely and comfortably. We value your privacy and recognize the trust you place with us. BostonCoach is committed to protecting your privacy and safeguarding personal information about you.

This policy is intended to inform you of the type of personal information BostonCoach collects from you, what we do with it, and what steps we take to ensure that personal information about you is kept confidential and safe. BostonCoach may change this policy from time to time without prior notice. Any changes will appear on this page, so we invite you to check back periodically.

What personal information does BostonCoach collect about me and why?
BostonCoach collects from you personal information that we need to provide our services to you. The information we collect may include your name, home and business addresses, telephone number, email address and credit-card information. We also collect the preferences or special considerations you may provide to us. We may collect this information, for example, when you establish a profile with us, or when you book a reservation.

How does BostonCoach use personal information?
BostonCoach uses personal information to provide the superior service our clients expect from us. We use this information to make and confirm reservations, transport passengers, communicate with our clients and complete our billing process. BostonCoach may occasionally aggregate data about our clients to assess and improve our services and enhance our business processes.

Does BostonCoach share personal information with anyone?
If your ride will be provided by one of the service providers selected by BostonCoach to participate in our BostonCoach network of affiliates, BostonCoach may share certain client information with that service provider. However, in such cases, please be assured that only the information required to provide the ride is shared. Credit-card information is not shared. BostonCoach does not sell to or share with others personal information about you for our marketing purposes. BostonCoach may provide personal data to regulatory authorities and law enforcement officials in accordance with applicable law.

How does BostonCoach protect client privacy online?
BostonCoach employs extensive physical, electronic and procedural controls to safeguard personal information. We regularly adapt these controls to respond to changing requirements and advances in technology. The safeguards we use include firewall barriers, encryption techniques and authentication procedures. All information is stored in databases that can only be accessed by authorized personnel.

When you interact with BostonCoach online, we collect your IP address, computer browser type and use session cookies to facilitate your interaction with us. We do not store this information by user. We may use third party service providers to help us analyze certain online activities such as pages visited and average time spent on our websites. We may permit these service providers to use certain technologies in order to perform these services. However, we do not share personally identifiable information about our clients with such third parties, nor do they collect such information on our behalf.

How do I update my personal information?
If you interact with us online, you may update your profile and other information that you may have provided to us at any time on BostonCoach.com. Additionally, client service representatives are available to assist all of our clients at 800-672-7676.